Hi Irvin:
As we thoroughly explained in our individual communications with you, this error is almost always solved by visiting the local postal office and asking about the package by utilizing the tracking number we provide. Many of our clients have had similar issues but have solved them through contacting their local USPS. Unfortunately, your personal refusal to visit the postal office limited your options and resulted in your discontentment. USPS specializes in their field and utilize multiple methods to track and find individual packages, they have many ways to help you.
Sometimes our partner USPS holds packages at the office, but as for our business, we did our part in swiftly processing your order, maintaining you up to speed with the package status, and offering viable solutions to your situation via email.
Thank you for sharing your experience with us, we strive to always listen to our customers.
-PRCH Team